Last Updated: 15-11-2025

This Privacy Policy outlines how Travel Masters World (Pvt) Ltd (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website www.travelmasters.lk, make bookings, or use our services.

By accessing our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

1. Who We Are

Travel Masters World (Pvt) Ltd
No. 508, Colombo Road,
Bandiyamulla, Gampaha, 11000, Sri Lanka

📞 Hotline: 077 672 6650
💬 WhatsApp: 070 444 5903
☎️ Landline: 033 446 0077
📧 Email: info@travelmasters.lk

We are a licensed travel and tourism service provider offering tour packages, visa assistance, air ticketing, hotel reservations, transportation services, and travel-related support.

2. Information We Collect

We collect personal information to provide and improve our services. Information may be collected in the following ways:

2.1 Information You Provide Directly

Full name
Contact details (phone number, email, address)
Passport details
Visa-related documents
Travel preferences
Payment information
Messages sent via forms, WhatsApp, or email

2.2 Information Collected Automatically

When you visit our website, we may collect:

IP address
Browser type and version
Device information
Pages visited
Cookies & tracking data (for performance and analytics)

2.3 Third-Party Information

We may receive data from:

Airlines
Hotels
Payment gateways
Partner travel agencies

This information helps us complete your bookings and improve your service experience.

3. How We Use Your Information

We use your personal data for:

Processing bookings and reservations
Providing visa and air ticket services
Communicating with you about your travel plans
Improving our website and customer experience
Sending updates, confirmations, and promotional offers (optional)
Compliance with legal and regulatory requirements
Ensuring the safety, security, and reliability of our services

We do not sell or rent your personal information to third parties.

4. Sharing Your Information

We may share your information only with trusted partners when necessary:

4.1 Service Providers

Hotels, airlines, safari providers
Transportation services
Visa processing authorities

4.2 Payment Processors

To process secure payments.

4.3 Legal Compliance

We may share information if required:

By law
By a court order
To prevent fraud or security threats

We always ensure that third parties maintain appropriate data protection standards.

5. Data Security

We take security seriously and implement suitable measures to protect your information, including:

Secure servers
Encrypted data transmissions
Controlled access to personal information
Regular website and system monitoring

However, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.

6. Cookies & Tracking Technologies

Our website uses cookies to:

Improve site performance
Understand user behaviour
Personalize your experience
Enable essential website functions

You may disable cookies in your browser, but some features may not work correctly.

7. Data Retention

We retain your personal data only for as long as necessary to:

Complete your bookings
Provide services
Meet legal and financial requirements

Passport and visa documents are securely deleted after the service is completed unless you request otherwise.

8. Your Rights as a User

You have the right to:

Access your data
Request correction of inaccurate information
Request the deletion of your data
Withdraw consent for marketing communication
Ask how your data is being used

Requests can be made via info@travelmasters.lk.

9. Third-Party Links

Our website may include links to third-party websites (e.g., hotels, airline portals).
We are not responsible for the privacy practices or content of these external sites.

10. Children’s Privacy

We do not knowingly collect information from individuals under 18 without parental consent.

11. Changes to This Privacy Policy

We may update this policy occasionally. Updates will be posted on this page with a revised “Last Updated” date.
Continued use of our website signifies acceptance of these changes.

12. How to Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Travel Masters World (Pvt) Ltd
No. 508, Colombo Road, Bandiyamulla,
Gampaha, 11000, Sri Lanka